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Returns
Our Standard Returns Policy
Returning items purchased online – using our online returns service
Free UK Returns (exclusions apply – see below).
Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.
The following items cannot be returned:
Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
HeadGift Cards and eGift Cards are also non-refundable.
We are no longer placing a returns label into our parcels or offering an exchange service for items.
After placing an order you will receive order and delivery confirmation emails.
Paperless option
Visit www.headdiscount.com and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or email address.
Tick the items that you would like to return and tell us the reason.
Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
You will then be sent a returns confirmation email containing a QR code.
Take your repackaged items to your local Post Office and show the QR code on your mobile phone for scanning.
A pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.
Print at home option
If you would prefer to attach a label at home, follow steps 1 to 4 above. Then print the pre-paid returns label provided on page 2 of your returns confirmation email and attach this to your parcel. Take your repackaged items to your local Post Office and you will then be provided with a tracking receipt.
If you are unable to use our paperless or print at home options, please call us and one of our team will be happy to print the label and post it to you. You can reach us on .
If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. Replacement garments are subject to stock availability.
During busy periods, please allow up to 10 days for your return to be processed once it is received into our warehouse.
We cannot accept returns in person at our warehouse.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Head reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
You may cancel your entire order within 14 days of receiving it by notifying us of your intention to cancel. You can do this by emailing [email protected] by phoning our customer service team on . For cancelled orders we will refund you in full, including our standard delivery charge (faster delivery charges are non-refundable). You will be responsible for the cost of returning your order to Head, unless your order was eligible for a free return. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.
For homeware items weighing more than 5kg, we can arrange collection from most places in the UK. To book this, please contact our customer service team on .
Our Standard Returns Policy
Returning items purchased online – using our online returns service
Free UK Returns (exclusions apply – see below).
Full price items purchased online may be returned for a refund within 28 days of receiving them. Sale items purchased online may be returned for a refund within 14 days of receiving them.
The following items cannot be returned:
Pierced jewellery (eg. earrings) cannot be returned for hygiene reasons, unless faulty.
Selected wellbeing items (eg. essential oil blends, tea infusions etc.) cannot be returned, unless faulty. This will be stated on the product page of the item when you purchase.
HeadGift Cards and eGift Cards are also non-refundable.
We are no longer placing a returns label into our parcels or offering an exchange service for items.
After placing an order you will receive order and delivery confirmation emails.
Paperless option
Visit www.headdiscount.com and enter your order number (you can find this located on your order and delivery confirmation emails) and your postcode or email address.
Tick the items that you would like to return and tell us the reason.
Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
You will then be sent a returns confirmation email containing a QR code.
Take your repackaged items to your local Post Office and show the QR code on your mobile phone for scanning.
A pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.
Print at home option
If you would prefer to attach a label at home, follow steps 1 to 4 above. Then print the pre-paid returns label provided on page 2 of your returns confirmation email and attach this to your parcel. Take your repackaged items to your local Post Office and you will then be provided with a tracking receipt.
If you are unable to use our paperless or print at home options, please call us and one of our team will be happy to print the label and post it to you. You can reach us on .
If you would like to change the size of your ordered garment, please call our customer services team who will be happy to arrange for a new item to be sent to you without any further delivery charges. Replacement garments are subject to stock availability.
During busy periods, please allow up to 10 days for your return to be processed once it is received into our warehouse.
We cannot accept returns in person at our warehouse.
All items must be returned in a fully resalable condition, which means being unused with swing tags attached and, if possible, in the original packaging. Head reserves the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
You may cancel your entire order within 14 days of receiving it by notifying us of your intention to cancel. You can do this by emailing [email protected] by phoning our customer service team on . For cancelled orders we will refund you in full, including our standard delivery charge (faster delivery charges are non-refundable). You will be responsible for the cost of returning your order to Head, unless your order was eligible for a free return. For more information on your right to cancel, please see the Cancellation Right – Cooling Off Period section in our Terms and Conditions.
For homeware items weighing more than 5kg, we can arrange collection from most places in the UK. To book this, please contact our customer service team on .